Shipping & Policies

It is very important to me that your order arrives to you in excellent condition, so I take care to package them appropriately. Orders generally take 2-4 business days processing time, and then ship USPS First Class or Priority Mail. All orders come with tracking. Please contact me at paperpuffinshop@gmail.com before you place your order for upgrades or if you have any special requests, particularly if you need your item by a certain date.  

+ Gift Orders
Yay! Gift Wrap is available, and you can fill out the note form to leave a personal message. Make sure to sign who it’s from! Purchase details and prices are not included with orders. 

Shipping Policies

Orders generally ship in 2 to 6 business days. All domestic orders ship with tracking. You will receive an email confirmation when your order ships that will include a USPS tracking number. Use this to check in on the progress and delivery date.

Please double check your address before ordering to ensure your order is deliverable. Paper Puffin is not responsible for orders once they are shipped, once the order is delivered safely to the Post Office it is out of our hands. This includes orders that may have gotten lost or stolen. ** Orders that are returned in good condition will be refunded to the purchaser, less the shipping costs.
Incorrect Shipping Address
If you have submitted an order with an incorrect shipping address and notice right away, please either: 1. Place a duplicate order with the correct ship address, and leave a note at checkout to cancel the incorrect order. 2. Contact us asap, as we may be able to adjust the destination address. Once an order is shipped generally the destination address cannot be changed.
If an undelivered order is returned to me in good shape, the items less the shipping costs will be refunded to the buyer.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an order is damaged upon receiving, please take photos of the product damage and all shipping packaging to begin the process. Care is taken to package items appropriately for shipping, but occasionally things happen. Although it is the responsibility of the postal service of the destination country to refund damages that have occurred, let's take a look together first.

Returns & Exchanges

+ I gladly accept cancellations
Request a cancellation within 12 hours of purchase. Please remember it can take some time for your bank or credit card company to process and post the refund.
+ I don't accept returns or exchanges
But please contact me if you have any problems with your order.
+ Returns and exchange details
I generally do not accept returns or exchanges, as buyer must pay for the return shipping of original order and new shipping. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase from this shop.


To start a return, you can contact us at paperpuffinshop@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

+ International Orders
At this time I am unable to ship internationally. 

If you have any questions regarding shipping internationally, please don’t hesitate to contact me (let me know the items you’re interested in) and I can work up a more custom quote. Please be aware all customs fees and taxes are to be paid by the buyer.