Shipping & Policies

HOLIDAY SHIPPING DEADLINES:

+ Suggested date is December 11th! Please order early to ensure you receive your order. I do not guarantee delivery by a certain date. Most orders ship USPS.

Email: paperpuffinshop@gmail.com

+ Local Pick-up in Portland!

If you are located in Portland and would like to skip the shipping, the incredible stationary shop LetterpressPDX allows me to do orders for local pick-up! Use code: PICKUP at checkout for free shipping. LetterpressPDX is located at 1831 N. Killingsworth Street, Studio C, Portland, Oregon 97217

Please aim to pick up you order within 2 business days after fulfillment. Once the order is ready, it will be marked ‘fulfilled’ and you will receive a notification that your order is there. LetterpressPDX has a great selection of stationary printed in-house and from a collection of local artists and is working letterpress shop. If something comes up, no sweat, just email me at paperpuffinshop@gmail.com!

+ General Policy

It is very important to me that your order arrives to you in excellent condition, so I take care to package them appropriately. Orders generally take 2-6 business days processing time, and then ship USPS First Class or Priority Mail. All orders come with tracking. Please contact me at paperpuffinshop@gmail.com before you place your order for upgrades or if you have any special requests, particularly if you need your item by a certain date. Once an order is shipped, anything that happens during its travel is out of my hands. I do not replace or refund orders that are marked delivered.

+ Gift Orders

Yay! Gift Wrap is available, and you can fill out the note form to leave a personal message. Make sure to sign who it’s from! Purchase details and prices are not included with orders. Gift Cards are also available for purchase.

Shipping Policies

Orders generally ship in 2 to 6 business days. All domestic orders ship with tracking. You will receive an email confirmation when your order ships that will include a USPS tracking number. Use this to check in on the progress and delivery date. Orders do not include a packing slip.

Please double check your address before ordering to ensure your order is deliverable. Paper Puffin is not responsible for orders once they are shipped, once the order is delivered safely to the Post Office it is out of our hands. This includes orders that may have gotten lost or stolen. ** Orders that are returned in good condition will be refunded to the purchaser, less the shipping costs.

Incorrect Shipping Address

If you have submitted an order with an incorrect shipping address and notice right away, please either: 1. Place a duplicate order with the correct ship address, and leave a note at checkout to cancel the incorrect order. 2. Contact us asap, as we may be able to adjust the destination address. Once an order is shipped the destination address cannot be changed.

If an undelivered order is returned to me in good shape, the items less the shipping costs will be refunded to the buyer.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an order is damaged upon receiving, please take photos of the product damage and all shipping packaging to begin the process. Care is taken to package items appropriately for shipping, but occasionally things happen. Although it is the responsibility of the postal service of the destination country to refund damages that have occurred, let's take a look together first.

Returns & Exchanges

+ I gladly accept cancellations

Request a cancellation within 12 hours of purchase. Please remember it can take some time for your bank or credit card company to process and post the refund.

+ I don't accept returns or exchanges

But please contact me if you have any problems with your order.

+ Returns and exchange details

I generally do not accept returns or exchanges, as buyer must pay for the return shipping of original order and new shipping. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase from this shop.

To address any issue, you can contact us at paperpuffinshop@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

+ International Orders

We are opening up to international shipping! Due to the many variables with shipping, we will do our best to get your order processed and shipped. If, once ready to ship, the shipping charge is greater than was calculated during checkout, you will be contacted and receive an invoice for any additional balance. We reserve the right to cancel/refund your order.

Please be aware all customs fees and taxes are to be paid by the buyer. These orders are merchandise, please do not request they be marked as gifts.

All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.

When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. PaperPuffin has no control over these charges, nor can PaperPuffin predict what they may be.

Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the outer packaging so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.

We do not refund original shipping charges for goods that are refused for delivery at customs.

If you have any questions regarding shipping internationally, please don’t hesitate to contact me (let me know the items you’re interested in) and I can work up a more custom quote.