Orders generally ship in 2 to 6 business days. All domestic orders ship with tracking. You will receive an email confirmation when your order ships that will include a USPS tracking number. Use this to check in on the progress and delivery date.
Please double check your address before ordering to ensure your order is deliverable. Paper Puffin is not responsible for orders once they are shipped, once the order is delivered safely to the Post Office it is out of our hands. This includes orders that may have gotten lost or stolen. ** Orders that are returned in good condition will be refunded to the purchaser, less the shipping costs.
Incorrect Shipping Address
If you have submitted an order with an incorrect shipping address and notice right away, please either: 1. Place a duplicate order with the correct ship address, and leave a note at checkout to cancel the incorrect order. 2. Contact us asap, as we may be able to adjust the destination address. Once an order is shipped generally the destination address cannot be changed.
If an undelivered order is returned to me in good shape, the items less the shipping costs will be refunded to the buyer.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If an order is damaged upon receiving, please take photos of the product damage and all shipping packaging to begin the process. Care is taken to package items appropriately for shipping, but occasionally things happen. Although it is the responsibility of the postal service of the destination country to refund damages that have occurred, let's take a look together first.